Frequently asked questions

We're one company with two disciplines: IT services & solutions (software, cloud, networks, cybersecurity, managed support) and engineering solutions (electrical power, solar, CCTV, access control, fire alarm, structured cabling, telecom). Most clients use us because both sides are delivered by one accountable team.

Our head office is in Khartoum, Sudan, and our field teams deliver projects across the country. For multi-site rollouts we plan logistics, surveys and installation schedules as part of the proposal.

Yes — supply, installation, configuration, testing, commissioning and handover documentation. You can also buy supply-only or installation-only if you already have one side covered.

Yes. We build web platforms, mobile apps, portals and integrations, and we implement ERP/CRM systems. Projects start with a requirements workshop so the scope, timeline and budget are agreed before development begins.

We do. Managed IT contracts include a 24/7 helpdesk, preventive maintenance, monitoring and defined response times. Contracts are sized by user count and site complexity, so you only pay for what you use.

Yes — we handle assessment, migration planning, the migration itself and post-move optimisation. Where connectivity or regulation makes full cloud impractical, we design hybrid setups that keep critical workloads local.

We supply and install IP cameras (dome, bullet, PTZ), NVRs, video intercom, biometric access control, time attendance and fire alarm systems from leading international manufacturers — matched to your site and budget rather than a single brand. See the Products pages for details and specifications.

Yes. All supplied products carry the manufacturer's warranty, and our installations are covered by a workmanship warranty. Warranty terms are stated per item in every quotation.

That's one of our specialties. We integrate surveillance, access and fire systems into a unified platform so events in one system (like a fire alarm) can trigger actions in another (like unlocking exit doors and bookmarking camera footage).

Usually with a free consultation and a site survey. We then send a scoped proposal with a bill of quantities, timeline and payment milestones — no ambiguity about what's included.

Fixed-price for defined scopes (installations, builds, product supply) and monthly contracts for managed services and maintenance. Every quote itemises equipment, labour and services separately.

Managed-service clients get SLA-backed response times, with critical issues handled 24/7. For everyone else, our support desk responds within one business day.